Shipping policy

Shipping Policy

General

We ship to addresses within the United States and Canada. All orders are processed and fulfilled on business days (Monday through Friday, excluding federal holidays). Orders placed outside of business hours will be processed on the next available business day.

Order Processing

Orders are subject to verification and approval before shipment. We reserve the right to cancel or delay any order that cannot be verified or that raises concerns regarding payment authorization, shipping address accuracy, or compliance with applicable regulations.

Shipping Rates

Shipping rates are calculated at checkout based on the destination, package weight, and dimensions. The applicable shipping charge will be displayed prior to the completion of your order.

Shipment Tracking

Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking information. You may use the provided tracking number to monitor the status of your delivery through the designated carrier's platform.

Delivery

Delivery is subject to the policies, capacity, and operational conditions of the carrier. We do not guarantee delivery dates or timeframes. Delivery estimates provided at checkout are for reference only and do not constitute a contractual commitment.

Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address provided by the customer, refusal of delivery, or failure to collect the package, the customer will be responsible for any additional shipping charges incurred for reshipment. We are not liable for delays or non-delivery resulting from inaccurate address information.

Lost or Damaged Shipments

In the event that a shipment is lost or arrives damaged, please contact us promptly so that we may initiate an investigation with the carrier. We will make reasonable efforts to assist in the resolution of such claims; however, we are not liable for loss or damage caused by the carrier.

International Shipments within North America

For orders shipped to Canada, the recipient is responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by Canadian authorities. These charges are not included in the purchase price or shipping fee and are the sole responsibility of the recipient.

Contact

For any questions or concerns regarding your shipment, please contact our customer service team through the contact information provided on our website.